CHÍNH SÁCH BẢO MẬT & ĐIỀU KHOẢN DỊCH VỤ

Chào mừng bạn đến với TOP DRIVER (https://top-driver.net). Việc bạn truy cập và sử dụng website cũng như ứng dụng của chúng tôi đồng nghĩa với việc bạn chấp thuận hoàn toàn các Chính sách và Điều khoản dưới đây.

PHẦN 1: CHÍNH SÁCH BẢO MẬT THÔNG TIN (PRIVACY POLICY)

1. Mục đích và Phạm vi thu thập dữ liệu Chúng tôi thu thập thông tin cá nhân của bạn khi bạn sử dụng dịch vụ, bao gồm nhưng không giới hạn ở:

  • Thông tin định danh: Họ tên, số điện thoại, email, địa chỉ đón/trả, thông tin thanh toán, và ID mạng xã hội (nếu đăng nhập qua bên thứ ba).

  • Dữ liệu kỹ thuật & Tương tác: Địa chỉ IP, loại trình duyệt, chuỗi User Agent, dữ liệu vị trí (nếu được cấp quyền), cookies, nội dung bình luận và lịch sử tương tác trên website/ứng dụng.

  • Mục đích: Xử lý đơn đặt xe, liên lạc hỗ trợ, cải thiện giao diện, phát hiện gian lận (spam), và tuân thủ các nghĩa vụ kế toán – thuế.

2. Sử dụng Cookie và Công nghệ theo dõi Top Driver sử dụng Cookie để lưu trữ tùy chọn hiển thị và thông tin đăng nhập của bạn (thời hạn từ 1 ngày đến 1 năm tùy loại). Khách hàng có quyền tắt Cookie trong cài đặt trình duyệt, tuy nhiên điều này có thể làm hạn chế một số tính năng đặt dịch vụ.

3. Chia sẻ thông tin với bên thứ ba Top Driver tuyệt đối không bán hay cho thuê dữ liệu khách hàng. Dữ liệu của bạn chỉ được chia sẻ trong các trường hợp bắt buộc:

  • Cung cấp cho các cổng thanh toán (VTC Pay, Zalo Pay, Momo, PayPal…) để xử lý giao dịch.

  • Chia sẻ với Đối tác lái xe/Nhà cung cấp để thực hiện chuyến đi.

  • Cung cấp cho Cơ quan chức năng theo yêu cầu hợp pháp của pháp luật Việt Nam.

4. Lưu trữ và Quyền của người dùng

  • Lưu trữ: Dữ liệu đơn hàng và hóa đơn được lưu trữ vô thời hạn hoặc theo thời hạn quy định của Luật Kế toán Việt Nam.

  • Quyền của bạn: Bạn có quyền yêu cầu trích xuất hoặc xóa toàn bộ dữ liệu cá nhân (ngoại trừ các dữ liệu bắt buộc lưu trữ cho mục đích pháp lý hoặc bảo mật). Top Driver không cố ý thu thập dữ liệu của trẻ em dưới 13 tuổi.


PHẦN 2: ĐIỀU KHOẢN VÀ ĐIỀU KIỆN SỬ DỤNG (TERMS AND CONDITIONS)

1. Nền tảng trung gian và Miễn trừ trách nhiệm Top Driver hoạt động với tư cách là nền tảng công nghệ kết nối giữa Khách hàng và Đối tác cung cấp dịch vụ vận tải.

  • Chúng tôi từ chối mọi bảo đảm về sự gián đoạn của hệ thống máy chủ, lỗi kỹ thuật hoặc sự cố mạng.

  • Top Driver không chịu trách nhiệm cho bất kỳ thiệt hại trực tiếp, gián tiếp, vô ý hay ngẫu nhiên nào phát sinh từ việc sử dụng hoặc không thể sử dụng nền tảng.

2. Chính sách Hóa đơn và Chứng từ Tuân thủ Luật Kế toán, mọi yêu cầu xuất hóa đơn GTGT chỉ được Top Driver thực hiện khi có đủ 02 văn bản pháp lý: Hợp đồng cung cấp dịch vụBiên bản thanh lý hợp đồng. Top Driver kiên quyết từ chối xuất hóa đơn đối với các trường hợp thiếu chứng từ.

3. Quy định về Vận hành Dịch vụ Đặt xe

  • Thời gian chờ: Miễn phí 60 phút cho đón sân bay/nhà ga và 15 phút cho mọi loại hình khác (tiễn sân bay, chạy liên tỉnh). Vượt quá thời gian này sẽ áp dụng phụ phí bắt buộc.

  • Dừng đỗ phát sinh & Vượt giờ: Mọi yêu cầu dừng đỗ thêm hoặc sử dụng xe lố giờ/lố km so với hợp đồng ban đầu sẽ bị tính phí bổ sung. Không cộng dồn thời gian/quãng đường dư của ngày hôm trước sang ngày hôm sau.

  • Số lượng hành khách & Trẻ em: Phương tiện chỉ chở đúng số người theo thiết kế (tuân thủ Luật giao thông). Ghế trẻ em chỉ được cung cấp nếu có yêu cầu trước và tùy thuộc vào tình trạng sẵn có.

  • Vắng mặt (No-show) & Hủy chuyến: Hủy trước 24 giờ hoàn tiền 100%. Hủy trong vòng 24 giờ hoặc vắng mặt sau thời gian chờ sẽ bị mất 100% cước phí.

4. An toàn, Vệ sinh và Trách nhiệm Bồi thường

  • Nghiêm cấm hút thuốc trên xe. Vi phạm phạt tối thiểu 500.000 VNĐ.

  • Phí vệ sinh lên đến 2.000.000 VNĐ sẽ được áp dụng nếu khách hàng làm bẩn nghiêm trọng, nôn mửa hoặc xả rác bẩn trên phương tiện.

  • Khách hàng phải tự bảo quản tài sản cá nhân. Top Driver từ chối mọi trách nhiệm liên quan đến đồ đạc thất lạc.

5. Giải quyết tranh chấp và Luật áp dụng Mọi tranh chấp phát sinh sẽ được ưu tiên giải quyết thông qua thương lượng trực tiếp. Nếu không thành, tranh chấp sẽ được đưa ra phân xử tại Tòa án có thẩm quyền tại Việt Nam theo luật pháp Việt Nam.

6. Liên hệ Mọi thắc mắc về Điều khoản và Dịch vụ, vui lòng liên hệ:

  • Email: topdriver.net@gmail.com

  • Hotline/Zalo: 0903.42.62.52

  • Văn phòng: 471 Hoàng Văn Thái, TP. Đà Nẵng, Việt Nam.

ENGLISH VERSION:

Welcome to TOP DRIVER (https://top-driver.net). By accessing and using our website and application, you fully acknowledge and agree to be bound by the Privacy Policy and Terms of Use outlined below.

PART 1: PRIVACY POLICY

1. Data Collection and Scope We collect personal information when you use our services, including but not limited to:

  • Identity Information: Full name, phone number, email, pickup/drop-off addresses, payment details, and social media IDs (if using third-party logins).

  • Technical & Interaction Data: IP addresses, browser types, User Agent strings, location data (if granted), cookies, comments, and website/app interaction history.

  • Purpose: To process bookings, provide customer support, improve user interfaces, detect spam/fraud, and comply with tax and accounting regulations.

2. Cookies and Tracking Technologies Top Driver uses Cookies to store your display preferences and login status (lasting from 1 day to 1 year). Users have the right to disable Cookies in their browsers; however, doing so may restrict certain booking functionalities.

3. Information Sharing with Third Parties Top Driver strictly does not sell or rent customer data. Your data is only shared under mandatory circumstances:

  • With payment gateways (VTC Pay, Zalo Pay, Momo, PayPal, etc.) to process transactions.

  • With Driver/Transport Partners to fulfill your ride.

  • With authorized authorities upon lawful requests in accordance with Vietnamese law.

4. Data Retention and User Rights

  • Retention: Order data and invoices are stored indefinitely or for the duration mandated by the Law on Accounting of Vietnam.

  • Your Rights: You have the right to request data extraction or the complete deletion of your personal data (excluding data legally required for administrative or security purposes). We do not knowingly collect data from children under 13 years of age.


PART 2: TERMS AND CONDITIONS OF USE

1. Intermediary Platform and Disclaimer Top Driver operates solely as a technology platform connecting Customers with Transport Service Partners.

  • We disclaim all warranties regarding server interruptions, technical errors, or network failures.

  • Top Driver shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the platform.

2. Invoicing and Documentation Policy In strict compliance with Accounting Laws, Top Driver will only issue VAT invoices upon the full provision of two legal documents: the Service Contract and the Contract Liquidation Minutes. We strictly refuse to issue invoices if these required documents are missing.

3. Ride-Hailing Operational Rules

  • Waiting Time: A 60-minute complimentary waiting period is provided for airport/train arrivals, and 15 minutes for all other services (drop-offs, intercity transfers). Mandatory surcharges apply once this time is exceeded.

  • Extra Stops & Overtime: Any additional stops or exceeding the contracted hourly/mileage limits will incur extra fees. Unused time or mileage cannot be rolled over to the following day.

  • Passenger Capacity & Children: Vehicles will strictly carry the legally designated number of passengers. Child seats are provided only upon prior request and subject to availability.

  • No-Show & Cancellations: Cancellations made 24 hours in advance receive a 100% refund. Cancellations within 24 hours or “No-shows” after the waiting period will result in a 100% loss of the fare.

4. Safety, Cleaning, and Liability for Damages

  • Smoking is strictly prohibited in all vehicles. Violations will incur a minimum fine of 500,000 VND.

  • A special cleaning fee of up to 2,000,000 VND will be charged if the customer severely soils the vehicle, vomits, or leaves unsanitary debris.

  • Customers are responsible for their personal belongings. Top Driver assumes no liability for any lost or misplaced items.

5. Dispute Resolution and Governing Law Any disputes arising will be prioritized for resolution through direct negotiation. If an agreement cannot be reached, the dispute shall be resolved at a competent Court in Vietnam, governed by Vietnamese law.

6. Contact Information For any inquiries regarding these Terms and Services, please contact us at:

  • Email: topdriver.net@gmail.com

  • Hotline/WhatsApp: +84 903 42 62 52

  • Office: 471 Hoang Van Thai, Da Nang City, Vietnam.

KOREAN VERSION:

TOP DRIVER (https://top-driver.net)에 오신 것을 환영합니다. 당사의 웹사이트 및 애플리케이션에 접속하고 이용함은 아래의 개인정보 처리방침 및 이용약관을 완전히 숙지하고 동의함을 의미합니다.

제1부: 개인정보 처리방침 (PRIVACY POLICY)

1. 데이터 수집 목적 및 범위 당사는 서비스 이용 시 다음과 같은 개인정보를 수집합니다:

  • 식별 정보: 성명, 전화번호, 이메일, 픽업/도착 주소, 결제 정보 및 소셜 미디어 ID(타사 로그인의 경우).

  • 기술 및 상호작용 데이터: IP 주소, 브라우저 유형, 사용자 에이전트 문자열, 위치 데이터(권한 부여 시), 쿠키, 댓글 및 이용 기록.

  • 목적: 예약 처리, 고객 지원, 인터페이스 개선, 스팸 방지 및 세무/회계 규정 준수.

2. 쿠키(Cookies) 및 추적 기술 Top Driver는 사용자의 표시 설정 및 로그인 상태를 저장하기 위해 쿠키를 사용합니다(종류에 따라 1일에서 1년 보관). 브라우저 설정에서 쿠키를 비활성화할 수 있으나, 이 경우 예약 기능 사용이 제한될 수 있습니다.

3. 제3자 정보 제공 Top Driver는 고객의 데이터를 절대 판매하거나 임대하지 않습니다. 데이터는 다음의 필수적인 경우에만 공유됩니다:

  • 결제 처리를 위한 결제 대행사(VTC Pay, Zalo Pay, Momo, PayPal 등).

  • 서비스 제공을 위한 운전기사/운송 파트너.

  • 베트남 법률에 따른 관할 기관의 합법적인 요청 시.

4. 데이터 보관 및 사용자 권리

  • 보관: 예약 데이터 및 인보이스는 영구적으로 또는 베트남 회계법에 명시된 기간 동안 보관됩니다.

  • 사용자 권리: 사용자는 개인정보의 추출 또는 완전한 삭제를 요구할 권리가 있습니다(단, 법적 또는 보안 목적으로 보관이 의무화된 데이터 제외). 당사는 만 13세 미만 아동의 데이터를 고의로 수집하지 않습니다.

제2부: 서비스 이용약관 (TERMS AND CONDITIONS)

1. 중개 플랫폼 및 면책 조항 Top Driver는 고객과 운송 서비스 파트너를 연결하는 기술 플랫폼으로만 운영됩니다.

  • 당사는 서버 중단, 기술적 오류 또는 네트워크 장애에 대한 모든 보증을 부인합니다.

  • Top Driver는 플랫폼 이용 또는 이용 불가로 인해 발생하는 직간접적, 우발적 또는 결과적 손해에 대해 어떠한 책임도 지지 않습니다.

2. 인보이스(세금계산서) 및 서류 정책 회계법을 엄격히 준수하기 위해 Top Driver는 서비스 계약서계약 청산서(Liquidation Minutes) 라는 2가지 법적 문서가 완전히 구비된 경우에만 VAT 인보이스를 발행합니다. 해당 서류가 누락된 경우 인보이스 발행을 단호히 거부합니다.

3. 차량 예약 운영 규정

  • 대기 시간: 공항/기차역 픽업의 경우 60분, 기타 서비스(공항 샌딩, 시외 이동 등)의 경우 15분의 무료 대기 시간이 제공됩니다. 초과 시 의무적으로 추가 요금이 부과됩니다.

  • 경유지 추가 및 시간 초과: 사전 계약된 시간/거리를 초과하거나 경유지를 추가하는 경우 추가 요금이 발생합니다. 미사용 시간이나 거리는 다음 날로 이월 및 합산되지 않습니다.

  • 탑승 인원 및 아동: 차량은 교통법규에 따라 설계된 정원만 탑승할 수 있습니다. 유아용 카시트는 사전 요청 시 재고가 있는 경우에 한해 제공됩니다.

  • 노쇼(No-Show) 및 취소: 서비스 24시간 전 취소 시 100% 환불됩니다. 24시간 이내 취소 또는 대기 시간 경과 후 미탑승(노쇼) 시 요금은 100% 소멸되며 환불되지 않습니다.

4. 안전, 청결 및 배상 책임

  • 차량 내 흡연은 엄격히 금지됩니다. 위반 시 최소 500,000 VND의 벌금이 부과됩니다.

  • 고객이 차량 내부를 심하게 오염시키거나, 구토 또는 오물을 투기할 경우 최대 2,000,000 VND의 특별 청소비가 청구됩니다.

  • 개인 소지품은 고객이 직접 관리해야 합니다. Top Driver는 분실물에 대해 어떠한 책임도 지지 않습니다.

5. 분쟁 해결 및 준거법 발생하는 모든 분쟁은 당사자 간의 직접적인 협상을 통해 우선적으로 해결합니다. 합의에 이르지 못할 경우, 베트남 법률에 따라 베트남의 관할 법원에서 분쟁을 해결합니다.

6. 연락처

  • 이메일: topdriver.net@gmail.com

  • 핫라인/WhatsApp/카카오톡: +84 903 42 62 52

  • 사무실: 베트남 다낭시, 호앙반타이 471 (471 Hoang Van Thai, Da Nang City, Vietnam)

JAPAN VERSION:

TOP DRIVERhttps://top-driver.net)へようこそ。当社のウェブサイトおよびアプリへのアクセスと利用をもって、以下のプライバシーポリシーおよび利用規約に完全に同意したものとみなされます。

第1部:プライバシーポリシー(PRIVACY POLICY)

1. データの収集目的と範囲 当社のサービスを利用する際、以下の個人情報を収集します。

  • 識別情報: 氏名、電話番号、メールアドレス、送迎先の住所、支払い情報、およびソーシャルメディアID。

  • 技術およびインタラクションデータ: IPアドレス、ブラウザの種類、位置データ(許可された場合)、Cookie、および利用履歴。

  • 目的: 予約の処理、カスタマーサポートの提供、スパム防止、および税務・会計上の義務の遵守。

2. クッキー(Cookies)とトラッキング技術 Top Driverは、ユーザーの表示設定やログイン状態を保存するためにCookieを使用します(有効期間は1日から1年)。ブラウザの設定でCookieを無効にすることは可能ですが、予約機能の一部が制限される場合があります。

3. 第三者への情報提供 Top Driverは、顧客データを販売または貸与することは一切ありません。データは以下の必須な場合にのみ共有されます。

  • 決済処理のための決済代行会社(VTC Pay、Zalo Pay、PayPalなど)。

  • サービスの実行のためのドライバー/運送パートナー。

  • ベトナムの法律に基づく当局からの合法的な要請があった場合。

4. データの保存とユーザーの権利

  • 保存: 注文データおよび請求書は、無期限またはベトナムの会計法で定められた期間保存されます。

  • ユーザーの権利: ユーザーは、個人データの抽出または完全な削除を要求する権利を有します(法的な理由により保持が義務付けられているデータを除く)。当社は、13歳未満の児童のデータを意図的に収集することはありません。

第2部:利用規約(TERMS AND CONDITIONS)

1. 仲介プラットフォームおよび免責事項 Top Driverは、顧客と運送サービスパートナーを接続するテクノロジープラットフォームとして機能します。

  • サーバーの中断、技術的なエラー、またはネットワークの障害に関するいかなる保証もいたしません

  • Top Driverは、プラットフォームの使用または使用不能から生じる直接的、間接的、偶発的、または結果的な損害について、一切の責任を負いません。

2. 請求書および書類ポリシー 会計法を遵守するため、Top Driverは、**「サービス契約書」および「契約清算書(Liquidation Minutes)」**の2つの法的文書が完全に揃っている場合にのみVAT請求書(インボイス)を発行します。書類が不足している場合、請求書の発行は固くお断りいたします。

3. 配車サービスの運用規則

  • 待機時間: 空港/駅でのピックアップは60分、その他のサービス(空港ドロップオフ、都市間移動など)は15分の無料待機時間が提供されます。これを超過した場合は、追加料金が強制的に適用されます。

  • 追加経由地および時間超過: 事前に契約された時間/距離を超過した場合、または経由地を追加した場合は追加料金が発生します。使用しなかった時間や距離を翌日に繰り越すことはできません

  • 乗車人数と子供: 車両は交通法規に従い、設計上の定員のみを乗車させます。チャイルドシートは事前リクエストがあり、在庫がある場合のみ提供されます。

  • ノーショー(無断キャンセル)およびキャンセル: 24時間前のキャンセルは100%返金されます。24時間以内のキャンセル、または待機時間経過後のノーショーの場合は、運賃の100%が没収(返金不可)となります。

4. 安全、清掃、および賠償責任

  • 車内での喫煙は厳格に禁止されています。違反した場合、最低 500,000 VND の罰金が科せられます。

  • 車内を著しく汚損した、嘔吐した、またはゴミを放置した場合、最大 2,000,000 VND の特別清掃費が請求されます。

  • お客様の持ち物はお客様自身で管理してください。Top Driverは、紛失物に関して一切の責任を負いません。

5. 紛争解決および準拠法 発生した紛争は、直接の交渉による解決を優先します。合意に至らない場合、その紛争はベトナムの法律に準拠し、ベトナムの管轄裁判所において解決されるものとします。

6. 連絡先

  • メール: topdriver.net@gmail.com

  • ホットライン/WhatsApp/LINE: +84 903 42 62 52

  • オフィス: 471 Hoang Van Thai, Da Nang City, Vietnam

THAILAND VERSION:

ยินดีต้อนรับสู่ TOP DRIVER (https://top-driver.net) การที่คุณเข้าถึงและใช้งานเว็บไซต์และแอปพลิเคชันของเรา ถือว่าคุณรับทราบและตกลงที่จะผูกพันตามนโยบายความเป็นส่วนตัวและข้อตกลงการใช้งานที่ระบุไว้ด้านล่างนี้อย่างสมบูรณ์

ส่วนที่ 1: นโยบายความเป็นส่วนตัว (PRIVACY POLICY)

1. ขอบเขตและการเก็บรวบรวมข้อมูล เราเก็บรวบรวมข้อมูลส่วนบุคคลเมื่อคุณใช้บริการของเรา รวมถึงแต่ไม่จำกัดเพียง:

  • ข้อมูลระบุตัวตน: ชื่อ-นามสกุล, เบอร์โทรศัพท์, อีเมล, สถานที่รับ/ส่ง, ข้อมูลการชำระเงิน และ ID โซเชียลมีเดีย

  • ข้อมูลทางเทคนิคและการโต้ตอบ: ที่อยู่ IP, ประเภทเบราว์เซอร์, ข้อมูลตำแหน่ง (หากได้รับอนุญาต), คุกกี้ และประวัติการใช้งาน

  • วัตถุประสงค์: เพื่อประมวลผลการจอง, ให้ความช่วยเหลือลูกค้า, ป้องกันสแปม และปฏิบัติตามกฎหมายภาษีอากร

2. คุกกี้ (Cookies) และเทคโนโลยีการติดตาม Top Driver ใช้คุกกี้เพื่อบันทึกการตั้งค่าและสถานะการเข้าสู่ระบบของคุณ ผู้ใช้มีสิทธิ์ปิดใช้งานคุกกี้ในเบราว์เซอร์ได้ แต่การกระทำดังกล่าวอาจจำกัดฟังก์ชันการจองบางประการ

3. การเปิดเผยข้อมูลต่อบุคคลที่สาม Top Driver จะไม่มีการขาย หรือให้เช่าข้อมูลลูกค้าโดยเด็ดขาด ข้อมูลของคุณจะถูกแบ่งปันในกรณีที่จำเป็นเท่านั้น:

  • กับพอร์ทัลการชำระเงิน (VTC Pay, Zalo Pay, Momo, PayPal ฯลฯ) เพื่อประมวลผลธุรกรรม

  • กับพาร์ทเนอร์คนขับรถเพื่อดำเนินการตามทริปของคุณ

  • กับหน่วยงานที่มีอำนาจตามคำร้องขอที่ถูกต้องตามกฎหมายของประเทศเวียดนาม

4. การเก็บรักษาข้อมูลและสิทธิของผู้ใช้

  • การเก็บรักษา: ข้อมูลการสั่งซื้อและใบแจ้งหนี้จะถูกเก็บไว้โดยไม่มีกำหนดเวลา หรือตามระยะเวลาที่กฎหมายการบัญชีของเวียดนามกำหนด

  • สิทธิของคุณ: คุณมีสิทธิร้องขอเพื่อดึงข้อมูล หรือขอลบข้อมูลส่วนบุคคลทั้งหมด (ยกเว้นข้อมูลที่ต้องเก็บรักษาไว้ตามกฎหมาย) เราไม่มีเจตนาเก็บรวบรวมข้อมูลของเด็กอายุต่ำกว่า 13 ปี

ส่วนที่ 2: ข้อตกลงและเงื่อนไขการใช้งาน (TERMS AND CONDITIONS)

1. แพลตฟอร์มตัวกลางและการปฏิเสธความรับผิด Top Driver ดำเนินงานในฐานะแพลตฟอร์มเทคโนโลยีที่เป็นตัวกลางเชื่อมโยงระหว่างลูกค้าและพาร์ทเนอร์ผู้ให้บริการขนส่งเท่านั้น

  • เรา ขอปฏิเสธการรับประกันทั้งหมด เกี่ยวกับการหยุดชะงักของเซิร์ฟเวอร์ หรือข้อผิดพลาดทางเทคนิค

  • Top Driver จะไม่รับผิดชอบต่อความเสียหายทางตรง ทางอ้อม หรือเหตุบังเอิญใดๆ ที่เกิดจากการใช้หรือไม่สามารถใช้งานแพลตฟอร์มได้

2. นโยบายเกี่ยวกับใบแจ้งหนี้และเอกสาร เพื่อให้เป็นไปตามกฎหมายการบัญชี Top Driver จะออกใบกำกับภาษี (VAT) ก็ต่อเมื่อได้รับเอกสารทางกฎหมาย 2 ฉบับครบถ้วน ได้แก่ สัญญาให้บริการ และ บันทึกการเลิกสัญญา เราขอปฏิเสธการออกใบแจ้งหนี้อย่างเด็ดขาดหากขาดเอกสารเหล่านี้

3. กฎระเบียบการให้บริการเรียกรถ

  • เวลารอ: ฟรี 60 นาทีสำหรับการรับที่สนามบิน/สถานีรถไฟ และ 15 นาทีสำหรับบริการอื่นๆ (ส่งสนามบิน, เดินทางข้ามจังหวัด) หากเกินเวลาดังกล่าว จะมีค่าปรับเพิ่มเติม

  • การหยุดแวะและเวลาเกิน: การขอหยุดพักเพิ่มเติม หรือใช้เวลา/ระยะทางเกินกว่าที่ตกลงในสัญญา จะถูกเรียกเก็บเงินเพิ่ม เวลาหรือระยะทางที่เหลือของวันจะไม่สามารถ นำไปทบยอด ในวันถัดไปได้

  • จำนวนผู้โดยสารและเด็ก: ยานพาหนะจะบรรทุกผู้โดยสารตามจำนวนที่กฎหมายจราจรกำหนดเท่านั้น เบาะนั่งสำหรับเด็กจะจัดเตรียมให้เมื่อมีการร้องขอและขึ้นอยู่กับความพร้อมให้บริการ

  • การไม่ปรากฏตัว (No-show) และการยกเลิก: ยกเลิกล่วงหน้า 24 ชั่วโมง คืนเงิน 100% การยกเลิกภายใน 24 ชั่วโมง หรือไม่ปรากฏตัวหลังจากหมดเวลารอ จะส่งผลให้ริบค่าโดยสาร 100% (ไม่คืนเงิน)

4. ความปลอดภัย ความสะอาด และความรับผิด

  • ห้ามสูบบุหรี่ในรถยนต์ทุกคันโดยเด็ดขาด ผู้ฝ่าฝืนจะมีค่าปรับขั้นต่ำ 500,000 VND

  • จะมีการเรียกเก็บค่าทำความสะอาดพิเศษสูงสุดถึง 2,000,000 VND หากลูกค้าทำรถสกปรกอย่างรุนแรง อาเจียน หรือทิ้งขยะ

  • ลูกค้าต้องรับผิดชอบทรัพย์สินส่วนตัวของตนเอง Top Driver ขอปฏิเสธความรับผิดชอบทั้งหมดสำหรับสิ่งของที่สูญหายหรือถูกลืมทิ้งไว้

5. การระงับข้อพิพาทและกฎหมายที่ใช้บังคับ ข้อพิพาทใดๆ ที่เกิดขึ้นจะให้ความสำคัญกับการแก้ไขผ่านการเจรจาโดยตรง หากไม่สามารถตกลงกันได้ ข้อพิพาทจะถูกนำไปพิจารณาที่ศาลที่มีอำนาจในประเทศเวียดนาม ภายใต้กฎหมายเวียดนาม

6. ข้อมูลติดต่อ

  • อีเมล: topdriver.net@gmail.com

  • Hotline/Line/WhatsApp: +84 903 42 62 52

  • สำนักงาน: 471 Hoang Van Thai, Da Nang City, Vietnam

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  • Hotline / Zalo / Line / Whatsapp: 0903.42.62.52
  • Email: topdriver.net@gmail.com
  • Số ĐKKD vận tải: 481901126
  • Giấy phép ĐKKD: 0402042183
  • Trụ sở chính: 11 Trần Ngọc Sương, Đà Nẵng.
  • Văn phòng: 471 Hoàng Văn Thái, Đà Nẵng.
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